All stakeholders involved

how it works
All stakeholders involved
Learn which stakeholders are involved in your subscription business and in which way

There are several groups of stakeholders that are involved in your subscription-related processes and thus, come into contact with your subscription management system.

Subscribers

Of course, in the first place, there are your subscribers. You want to enable them to have a nice customer journey and make them easily manage their subscriptions online. A clean and easy user interface as well as user experience is essential for acquiring them.

Sales and service teams

Secondly, there are your sales and service teams. What they need to be able of is manage subscribers and their subscriptions (e.g. signing them up, do up and downgrades as well as cancellations) without the need of a deep understanding of the subscription management system that you're using (such as Zuora).

Partners and Resellers

And last but not least, you shouldn't forget your partners and resellers, who might be an essential part of your business, too. They also need to get control over subscribers and their transactions.

more information ahead
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How it works
The essential IT components
Find out which components are part of your subscription management.
How it works
Components and their tasks
A brief explanation of the core functions your IT components provide.
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